iHelix.AI Terms of Use

Effective date: October 7, 2026 · Version: 2026-10-07

Operator: iHelix.AI

1. Agreement and scope

These Terms of Use govern your access to iHelix.AI and its websites, accounts, applications, APIs, datasets, annotations, reports, downloads, and related services, collectively the “Services.”

iHelix.AI, referred to as “iHelix,” “we,” “us,” or “our.”

By affirmatively accepting these Terms during registration, an update acceptance process, or checkout, you agree to be bound by them. If you do not agree, do not create an account, purchase access, or use account-restricted Services.

You must be at least 18 years old and legally capable of entering this agreement. If you act for an organization, you represent that you have authority to bind that organization.

2. Accounts and access

You must provide accurate account information, protect your credentials, and notify us promptly of suspected unauthorized access.

You are responsible for activity you authorize through your account. You must not share access beyond the users or seats permitted by your plan or license, circumvent access controls, or obtain restricted data without authorization.

Invitation, waitlist, or beta participation does not guarantee continued access, particular features, or future pricing.

3. Research use and independent verification

The Services are intended for research and informational purposes. Unless expressly provided in a separate written agreement, they are not intended or validated for clinical diagnosis, treatment, patient management, emergency decisions, or other uses in which an error could cause death, injury, or substantial harm.

You are responsible for determining whether a dataset or result is suitable for your intended use and for independently validating relevant sequences, annotations, classifications, provenance, quality metrics, and conclusions before relying on them.

Descriptions such as “curated,” “quality checked,” or similar language describe activities or characteristics identified in the relevant listing. They do not mean that information is error-free or suitable for every purpose.

4. Dataset licenses and third-party rights

Access to a dataset does not transfer ownership of that dataset or grant rights beyond its applicable license.

Each dataset may have separate license conditions concerning users, permitted purposes, commercial use, AI or machine-learning use, redistribution, publication, attribution, or retention. The applicable license must be made available before purchase or restricted access.

You must comply with the applicable dataset license and any identified third-party license. Permission for commercial use, AI training, resale, or redistribution must not be inferred solely from payment or download access.

These Terms do not restrict rights independently granted under an applicable open-source, open-data, or other third-party license, or rights you hold in public-domain material. We do not claim ownership of third-party or public-domain content merely because it is available through iHelix.

If these Terms conflict with a dataset-specific license concerning use of that dataset, the dataset-specific license controls on that issue. A separately signed agreement controls to the extent it expressly overrides these Terms.

5. Acceptable use

You must not use the Services to:

• Violate applicable law or another party’s intellectual-property, privacy, confidentiality, or contractual rights.
• Attempt to identify individuals from de-identified or genomic data without lawful authorization and any required consent.
• Conduct unlawful, harmful, or unauthorized biological activities.
• Introduce malware, disrupt the Services, bypass security, or access another user’s account.
• Misrepresent the provenance, validation, ownership, or limitations of information obtained through the Services.
• Resell, redistribute, or provide access contrary to an applicable license.

6. Purchases, fees, and refunds

Before purchase, the checkout process will identify the price, applicable taxes or charges, access scope, relevant license, and refund conditions.

A purchase does not grant broader rights than those disclosed for that purchase. Access may depend on successful payment confirmation.

If subscriptions are offered, their billing interval, renewal conditions, cancellation process, and material access restrictions will be disclosed before enrollment. Changes to future prices will not alter the price of a completed purchase.

Refund and cancellation rights are governed by the policy disclosed at checkout, any applicable merchant-of-record terms, and mandatory law. Nothing in these Terms removes a refund, remedy, or consumer right that cannot lawfully be excluded.

If a third party acts as merchant of record, its identity and applicable transaction terms will be disclosed at checkout.

7. Quality efforts and disclaimer of warranties

We use reasonable efforts to maintain the quality and usefulness of the Services. Nevertheless, biological data, source records, computational methods, and scientific interpretations may contain errors, omissions, inconsistencies, contamination, incomplete information, or outdated conclusions.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Subject to rights and obligations that cannot lawfully be excluded, we do not warrant that:

• Data, metadata, annotations, reports, or other information are accurate, complete, current, reproducible, or error-free.
• The Services will meet your requirements or produce particular scientific, operational, regulatory, or commercial outcomes.
• Access will be continuous, uninterrupted, secure, or free from harmful components.
• Every error or omission will be discovered or corrected.

These disclaimers do not override an express commitment in a separately signed agreement or a representation or warranty that applicable law prevents us from disclaiming.

8. Exclusion of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IHELIX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, COST, OR EXPENSE ARISING OUT OF OR RELATING TO THE SERVICES OR YOUR USE OF, INABILITY TO USE, OR RELIANCE ON THEM.

This exclusion applies, to the extent legally permitted, to direct, indirect, incidental, consequential, special, exemplary, and punitive damages, including lost profits, revenue, business opportunities, data, anticipated savings, research time, research funding, or the cost of repeating experiments or analyses.

It includes claims arising from errors, omissions, inaccurate or incomplete information, incorrect annotations or classifications, service interruptions, download failures, security incidents, or decisions made using the Services.

To the extent permitted by law, the exclusion applies regardless of the legal theory asserted, including contract, warranty, tort, ordinary negligence, strict liability, or otherwise, and even if the possibility of the loss was foreseeable or previously disclosed.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, or any other conduct to the extent that liability for that conduct cannot lawfully be excluded. Nothing excludes non-waivable statutory rights, mandatory refunds or remedies, or liability for death or personal injury where exclusion is prohibited.

Each exclusion applies only to the extent enforceable under applicable law. If a particular exclusion is unenforceable, that does not expand another exclusion beyond what the law permits.

9. Privacy and information you provide

Our collection and use of personal information are subject to applicable law and the privacy disclosures provided when information is collected.

You must not submit personal, identifiable genomic, confidential, or restricted information unless the relevant feature expressly permits it and you have all necessary authority and permissions.

These Terms do not independently authorize us to use customer information for AI training, sell personal information, or expand data uses beyond applicable privacy disclosures and legal requirements.

10. Changes to the Services

We may modify, add, replace, suspend, or discontinue features, datasets, or other parts of the Services.

For free or beta features, changes may occur without advance notice where lawful. For paid access, changes remain subject to the commitments made at purchase, applicable notice requirements, and any mandatory cancellation or refund rights.

We may act immediately when reasonably necessary to address security incidents, unlawful activity, rights disputes, or legal requirements. We will provide notice when reasonably practicable and legally appropriate.

11. Changes to these Terms

We reserve the right to revise any provision of these Terms from time to time, subject to applicable law.

Each revised version will identify its effective date. For material changes affecting existing users, we will provide reasonable advance notice through email, an account notice, or another appropriate method, except where an immediate change is necessary for legal or security reasons and permitted by law.

Where affirmative acceptance is required by law or requested by us, the changes will apply to your continued account access only after that acceptance. Otherwise, continued use after the disclosed effective date constitutes acceptance only where legally permitted and after adequate notice.

Changes will not retroactively remove rights under a completed purchase or existing dataset license without a lawful basis and any required agreement. Changes to personal-information practices remain subject to applicable privacy law and consent requirements.

If you do not agree to revised Terms, you may stop using the Services and close your account. Any applicable rights concerning prepaid access, cancellation, refunds, or previously licensed datasets remain governed by the relevant agreement and mandatory law.

12. Suspension and termination

We may suspend or terminate access for a material breach of these Terms, unlawful use, nonpayment, or a reasonably identified security risk.

When appropriate, we will provide notice and an opportunity to resolve the issue. Immediate action may be taken where necessary to protect users, rights holders, the Services, or compliance with law.

Account termination does not automatically revoke rights independently granted under a surviving dataset or third-party license. Continued possession or use of downloaded data remains subject to that license.

Provisions concerning intellectual property, license restrictions, accrued payment obligations, warranty disclaimers, liability exclusions, and disputes survive termination to the extent applicable.

13. Governing law and courts

These Terms and disputes arising out of or relating to these Terms or the Services are governed by the laws of the State of Tennessee, without regard to its conflict-of-law rules, and applicable federal law.

Except where applicable law requires otherwise, any lawsuit arising out of or relating to these Terms or the Services must be brought exclusively in a state court of competent jurisdiction in Knox County, Tennessee, or, where federal subject-matter jurisdiction exists, in the United States District Court for the Eastern District of Tennessee, Northern Division at Knoxville. You and iHelix.AI consent to the personal jurisdiction and venue of those courts.

Nothing in this section deprives you of mandatory consumer protections or other rights that cannot lawfully be waived, including any non-waivable right to bring proceedings in another jurisdiction.

Please direct questions or disputes to iHelix.AI at the support email below so we can attempt to resolve the issue. This request does not prevent urgent relief or limit statutory deadlines or rights.

14. General provisions and contact

These Terms, applicable dataset licenses, disclosed purchase terms, and any separately signed agreement constitute the agreement governing their respective subject matter.

If a provision is held unenforceable, the remaining provisions remain effective to the extent permitted by law. Failure to enforce a provision is not a waiver of the right to enforce it later.

Questions and legal notices may be directed to:

iHelix.AI
support@ihelix.ai